11bt's Privacy Policy —
Your Data, Our Responsibility

Welcome to 11bt. We understand that when you game or bet online, your biggest concern is how safe your personal information really is. That's why our Privacy Policy Built with complete transparency, so you understand at every step what we do and why.

This privacy policy applies to the 11bt website, mobile app, and all related services. By registering or using our services, you are agreeing to this policy. Please take a moment to read it carefully.

When you register and use our services at 11bt, we collect certain necessary information. Without it, we cannot provide you with a safe, high-quality gaming experience. Full details are provided below.

Personal Identity Information

• Full Name: For identity verification and account security.
• Date of Birth: To verify your age (only users aged 18 and above may register).
• Email Address: For account communications and security alerts.
• Mobile Number: For two-step verification and emergency contact purposes.
• National ID / Passport: To comply with KYC (Know Your Customer) requirements.

Financial Information

• Payment Method Details: bKash, Nagad, Rocket, or bank account number.
• Transaction History: Deposit and withdrawal records.

Technical Information

• IP Address: For security and fraud prevention.
• Device Information: Operating system, browser, screen resolution.
• Usage Patterns: Which games you play, how long you play, and so on.
• Log Data: Login timestamps, session information, and error reports.

11bt does not use the information it collects for any dishonest purpose. Your Privacy Policy As part of our compliance, we clearly disclose the purposes for which your data is used.

• Account Management: For registration, login, password recovery, and keeping your account secure.
• Identity Verification: KYC process for fraud prevention and meeting legal obligations.
• Payment Processing: Processing deposits and withdrawals.
• Customer Support: Resolving issues and responding to your queries.
• Service Improvement: Analyzing usage patterns to improve your gaming experience.
• Security: Detecting and preventing suspicious activity.
• Legal Compliance: Providing required information to government and regulatory authorities.
• Promotional Communications: To inform you about bonuses and offers, with your consent.

11bt never sells your data to advertisers or uses it for political purposes. We have one goal — to give you the best gaming experience, in complete safety.

11bt follows the highest industry standards to protect your personal data. Our security measures operate across multiple layers to prevent any unauthorized access to your information.

Technical Security Measures

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall: An advanced firewall system blocks unauthorized access.
• Encrypted Database: All stored data is kept in encrypted format.
• Two-Factor Authentication: An additional layer of security for your account.
• Regular Security Audits: Regularly reviewed by external experts.
• Penetration Testing: Regular testing to identify system vulnerabilities.

Data Retention Period

Your data is retained for as long as your account is active. After account closure, certain records must be kept for a defined period as required by law (typically 5 years). After that period, your data is automatically deleted.

11bt never sells your personal information to third parties. In certain situations, limited data sharing may be necessary — those circumstances are clearly outlined below.

Circumstances in Which Data May Be Shared

• Payment Processors: With payment partners such as bKash, Nagad, Rocket, and banks — solely to process transactions.
• Legal Authorities: When required to comply with a court order or government directive.
• Security Partners: With regulatory authorities to prevent fraud and money laundering.
• Technology Provider: For cloud hosting and infrastructure services — under strict confidentiality agreements.

Your information is not shared for any reason beyond those listed above. Every third-party partner is contractually bound to uphold 11bt's privacy standards.

11bt uses cookies and similar technologies on its website to enhance your experience. Cookies are small data files stored in your browser.

Types of Cookies We Use

• Essential Cookies: Required for login sessions and security. Disabling these will prevent the site from functioning properly.
• Performance Cookies: Helps analyze site performance and usage patterns.
• Functionality Cookies: Remembers your language preference and settings.
• Analytics Cookies: To understand which pages are used most — completely anonymously.

You can control or delete cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some site features.

11bt believes every user should have full control over their own data. Under our privacy policy, you have the following rights.

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data within legal limits.
• Right to Restrict Processing: You can restrict how your data is used for specific purposes.
• Right to Portability: You can export your data in a specified format.
• Right to Opt Out of Promotional Messages: You can unsubscribe from marketing emails at any time.

To exercise any of these rights, please contact our support team. We will process your request within 30 business days.

11bt strictly does not serve anyone under 18. Date of birth is verified at registration, and any suspicious accounts are re-verified through the KYC process.

If we become aware that a minor has registered, we will immediately disable the account and delete all associated data.

11bt may update this privacy policy from time to time — when new services are added, laws change, or technology improves. Before any significant changes, we will notify you by email and post a notice on the site.

If you do not object within 15 days of an updated policy being published, you will be considered to have accepted the new terms. We recommend checking this page regularly.

Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please contact our data protection team. Our email address: [email protected]

We typically respond within 24 to 48 hours. Live chat support is also available for urgent matters.